Refund policy

Return & Refund Policy

At Norse Treasure, we craft historical and mythological replicas with passion. We want you to feel confident in every purchase, which is why we offer a transparent and customer-first return process.

1. Our No-Hassle Guarantee

15-Day Easy Returns: Whether you are in our home country or an International Customer, you enjoy the same 15-day return window.
Return Labels Provided: If you aren't satisfied, we don't want you to worry about the logistics. We will provide a pre-paid return label once your return is approved.

2. Flexible Cancellations

Change of heart? No problem. You have 24 hours after placing your order to cancel it for a full, immediate refund no questions asked.

3. Damage Protection (Fast Resolution)

Your replicas are valuable, and we ensure they reach you safely. In the rare event of damage:

Report within 24-48 hours: Just send us at least 3 different angles of damage part of item..
Instant Solution: We will prioritize your case to offer a free replacement or a full refund immediately. We handle the stress so you don’t have to.

4. Quality Assurance for Replicas

Since our items are primarily high-quality replicas, we perform a 3-point quality check before shipping. This ensures that the craftsmanship meets the "Norse Treasure" standard before it ever reaches your door.

5. Custom & Bespoke Orders

Please note that items created specifically for you (Custom Orders) are Non-Refundable. These pieces are unique to your vision, making them one-of-a-kind treasures that cannot be restocked.

6. Secure Refunds

Once we receive your returned item, your refund is processed within 10 business days. The funds will be credited directly back to your original payment method, ensuring a secure and transparent transaction.

Need Assistance?

Our support team is always ready to assist you, as your consideration and satisfaction is our top priority. Feel Free to reach us for any query.

Customer Support: sales@norsetreasure.com We typically respond within Few hours.